Help & service

Money-back guarantee

Conditions for 30 days money-back guarantee

Beyond the legal right of revocation, we guarantee an additional right of withdrawal: you are able to revoke your contractual statement within 30 days in text form (e.g. letter, fax, e-mail).
The extended 30 day-period begins with the expiry of the legal cancellation period of 14 days. In order to maintain the extended 30 day period the sending of the withdrawal has to be on time.
Please send the withdrawal to: Tennis-Point Europe GmbH, Hans-Böckler-Str. 29-35, 33442 Herzebrock-Clarholz, Germany, E-Mail: info@tennis-point.com
If you make use of the extended right of withdrawal, the goods have to be packed originally (if the goods had been sent in an appropriate packaging), completely, unused (in case the goods were new ones) and free of damage. This does not apply to individualised products or services already provided; when using the racket stringing service, only the purchase price of the racket can be refunded. Your legal warranty claims are excluded from this, if the goods have been damaged in the delivery process.

Advantage
Tennis-Point

Advantage
Tennis-Point

Wide range and variety of the latest products.

Variety of brands
You won’t find another tennis supplier offering as many products from such a wide range of manufacturers.

Product quality
We only offer high quality products and if we are not convinced that a product is of sufficient quality we won’t offer it in our range.

Exchange? Money back?
You can choose from a range of options, either exchanging your product for a different size or for another product or requesting a full refund. Your refund can be made to the card or bank account that you originally used to pay for your purchase or alternatively the funds can be credited to your customer account with us and used to pay for future purchases.

Secure shopping with money back guarantee
Your trust in us and our systems is very important to us and we assure you that your personal data is treated with the strictest confidence, that it will not be used for purposes other than your transaction with us and that it is not transmitted to any other parties.

All advantages at a glance.
Safe delivery

Safe delivery

If your chosen products are in stock your order will be ready for dispatch within 24 hours on work days, following confirmation of your payment being cleared.

We will deliver to the address specified in your order.

Overview of our delivery costs.
30 days
money-back guarantee

30 days
money-back guarantee

You don't like the product you ordered or the fit and size are incorrect?

No problem.
You have a legal right to cancel your contract before delivery and up to 7 working days after delivery. Furthermore we promise you our Tennis-Point has extended this to a total of 30 days after delivery!

If you want to return goods please e-mail us or write us. We will advise you what to do and refund you, including the original postage charges, within 30 days. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve our service in the future.

If you cancel, you must return the goods at your own expense. In this case, you are also responsible for the risk of loss or damage, therefore we recommed a postal insurance to cover the value.
Secure
payment methods

Secure
payment methods

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Secure payment methods:
- MasterCard
- Visa
- American Express
- PayPal
- Klarna
Secure
shopping

Secure
shopping

Your trust is important to us!

We assure that your personal data and any information about you will not be used for other purposes than the transaction with us. This is an important part of our philosophy.

In addition, all data is securely transmitted using SSL encoding and we do not save any bank or credit card information.

Advantage Tennis-Point

30 days money-back guarantee
Fast delivery
Best-price-guarantee
SSL encryption
Data privacy

Secure payment methods

Our shipping service providers

Our partners

Social Media

Contact

Contact

Awarded & safe

Your trust is our priority!

Tennis-Point.com has high quality standards. Parts like data privacy, costs and payments, delivery conditions, returns and customer service are checked regularly.