Beyond the legal right of revocation, we guarantee an additional right of withdrawal: you are able to revoke your contractual statement within 30 days in text form (e.g. letter, fax, e-mail).
The extended 30 day-period begins with the expiry of the legal cancellation period of 14 days. In order to maintain the extended 30 day period the sending of the withdrawal has to be on time.
Please send the withdrawal to:
Tennis-Point GmbH, Hans-Böckler-Str. 29-35, 33442 Herzebrock-Clarholz, Germany, E-Mail: email@example.com
If you make use of the extended right of withdrawal, the goods have to be packed originally (if the goods had been sent in an appropriate packaging), completely, unused (in case the goods were new ones) and free of damage. This does not apply to individualised products or services already provided; when using the racket stringing service, only the purchase price of the racket can be refunded. Your legal warranty claims are excluded from this, if the goods have been damaged in the delivery process.
Wide range and variety of the latest products.
Variety of brands
You won’t find another tennis supplier offering as many products from
such a wide range of manufacturers.
We only offer high quality products and if we are not convinced that a
product is of sufficient quality we won’t offer it in our range.
Exchange? Money back?
You can choose from a range of options, either exchanging your product
for a different size or for another product or requesting a full refund.
Your refund can be made to the card or bank account that you originally
used to pay for your purchase or alternatively the funds can be
credited to your customer account with us and used to pay for future
Secure shopping with money back guarantee
Your trust in us and our systems is very important to us and we assure
you that your personal data is treated with the strictest confidence,
that it will not be used for purposes other than your transaction with
us and that it is not transmitted to any other parties.
If you want to return goods please e-mail us or write us. We will advise you what to do and refund you, including the original postage charges, within 30 days.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve our service in the future.
If you cancel, you must return the goods at your own expense. In this case, you are also responsible for the risk of loss or damage, therefore we recommed a postal insurance to cover the value.
Secure payment methods
Secure payment methods
Try on first and keep the articles you like.
Secure payment methods:
- American Express
Your trust is important to us!
We assure that your personal data and any information about you will not be used for other purposes than the transaction with us. This is an important part of our philosophy and a necessary criterion for us to have achieved 'Trusted Shops' certification.
This also includes a money back guarantee at the end of the ordering process.
In addition, all data is securely transmitted using SSL encoding and we do not save any bank or credit card information.
Tennis-Point.com has high quality standards and received the Trusted-Shops certification. Parts like data privacy, costs and payments, delivery conditions, returns and customer service are checked regularly.