Help & service

TEST RACKETS AT TENNIS-POINT––THREE EASY STEPS TO TEST

When buying a tennis racket with us, you can either order online or seek advice in one of our stores. There, you will benefit from a vast selection of test rackets. You simply pick one to test it on the court. If you prefer to order online, you will find all the information you need to order a test racket right here.

Hygienic Instructions

Our employees string every test racket in compliance with the mandatory hygienic measures. Plus, they add a new grip tape. We do everything we can to keep you safe! We would appreciate if you remove the grip tape in return before sending it back!

If you are unsure which racket to test, simply use our racket advisor. You can also visit our „test racket“ section or order your test model via the respective racket’s product site. Pick up to three test models and complete your order. The test period is 14 days after you have received your rackets, meaning you can try them out for two weeks while paying 15€ per racket.

1. The Ordering Process

ARE YOU STILL LOOKING FOR THE RIGHT RACKET?

2. TEST TEST TEST…

We recommend testing a racket extensively, as it takes a bit of time on the court until you get a feel for a new racket’s characteristics. Therefore, if possible, it makes sense to at least plan on doing two on-court sessions to make the right decision.

3. RETURN & DECIDE

Feel free to remove the grip tapes that you have worn out. Fill out the return form and return the parcel with test rackets for free. Please, do so once the testing period ends. You have enjoyed one or even several rackets you tested and would like to buy it? No problem! Just order your desired racket from our online shop, and you will receive a 15€ voucher from us! You will receive the voucher with an email shortly before the end of your trial period. You haven’t found the right racket yet? Then you can order up to 3 new test rackets. We are also happy for you to try our racket finder or get personal advice in one of our stores.

OUR TENNIS-POINT TEST RACKET SETUP

We equip all our test rackets with new grip tapes and new, medium-strength stringing as specified by manufacturers. If you order a Babolat racket to test, you, therefore, will receive a specific Babolat setup. For more info, check out our overview.

Luxilon Adrenaline Century20

Wilson Pro Overgrip

Babolat RPM Blast

Babolat Pro Tracky

FREQUENTLY ASKED QUESTIONS

Where do we ship test rackets?

We ship to Germany, Austria, Switzerland, France, Italy, Spain, Great Britain, Netherlands, Belgium, Sweden, Denmark, Czech Republic, Slovakia.

How much rent do I have to pay for a test racket?

We only charge 15 € per test racket. With that fee, we cover the costs for strings, grip tape, and expenses for shipping and returns. Additionally, we take a 75 € deposit per racket. As soon as the racket arrives in our warehouse, we, of course, refund the deposit.

How long do I get to keep a test racket?

Upon arrival, you have 14 days to try out your test racket extensively.

How many test rackets do I get to rent at once?

You may rent up to 2 test rackets at once.

Can I keep a racket if I like it?

No. Please return your test racket once the test period expires. If you like one or even more rackets so much that you would like to buy them, you can order them from our online shop.

Do I get to count the fee for test rackets towards the price of a new racket if I buy one?

Yes and no. We add a 15 € voucher to your test racket pack, which you can use when buying a new racket from our shop. You will receive the voucher with an email shortly before the end of your trial period.

How can I return rackets?

You can return test rackets to us for free. Just fill out your return label online and return the parcel to us.

What happens if I forget to return the rackets?

We want to offer the possibility of testing a racket to as many customers as possible. Since we only have a limited number of rackets at hand. Therefore, it is essential that you return the rackets in time and good shape once the test period expires. Please be fair and help others share the experience with you.

Advantage
Tennis-Point

Advantage
Tennis-Point

Wide range and variety of the latest products.

Variety of brands
You won’t find another tennis supplier offering as many products from such a wide range of manufacturers.

Product quality
We only offer high quality products and if we are not convinced that a product is of sufficient quality we won’t offer it in our range.

Exchange? Money back?
You can choose from a range of options, either exchanging your product for a different size or for another product or requesting a full refund. Your refund can be made to the card or bank account that you originally used to pay for your purchase or alternatively the funds can be credited to your customer account with us and used to pay for future purchases.

Secure shopping with money back guarantee
Your trust in us and our systems is very important to us and we assure you that your personal data is treated with the strictest confidence, that it will not be used for purposes other than your transaction with us and that it is not transmitted to any other parties.

All advantages at a glance.
Safe delivery

Safe delivery

If your chosen products are in stock your order will be ready for dispatch within 24 hours on work days, following confirmation of your payment being cleared.

We will deliver to the address specified in your order.

Overview of our delivery costs.
30 days
money-back guarantee

30 days
money-back guarantee

You don't like the product you ordered or the fit and size are incorrect?

No problem.
You have a legal right to cancel your contract before delivery and up to 7 working days after delivery. Furthermore we promise you our Tennis-Point has extended this to a total of 30 days after delivery!

If you want to return goods please e-mail us or write us. We will advise you what to do and refund you, including the original postage charges, within 30 days. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve our service in the future.

If you cancel, you must return the goods at your own expense. In this case, you are also responsible for the risk of loss or damage, therefore we recommed a postal insurance to cover the value.
Secure
payment methods

Secure
payment methods

Try on first and keep the articles you like.

Secure payment methods:
- MasterCard
- Visa
- American Express
- PayPal
- Klarna
Secure
shopping

Secure
shopping

Your trust is important to us!

We assure that your personal data and any information about you will not be used for other purposes than the transaction with us. This is an important part of our philosophy.

In addition, all data is securely transmitted using SSL encoding and we do not save any bank or credit card information.

Advantage Tennis-Point

30 days money-back guarantee
Fast delivery
Best-price-guarantee
SSL encryption
Data privacy

Secure payment methods

Our shipping service providers

Our partners

Social Media

Contact

Contact

Awarded & safe

Your trust is our priority!

Tennis-Point.com has high quality standards. Parts like data privacy, costs and payments, delivery conditions, returns and customer service are checked regularly.